What our Customers say...


What a wonderful company! We had to call on you all in the middle of the night and everyone was very fast to respond, professional, and did a wonderful job! We look forward to working with your smiling faces in the future!

Thank you SERVPRO! Your entire staff was courteous and very concerned about our dilemma. Even though water flooded our entire store, we were able to reopen before the holiday season because of your excellent service.

We suffered a major dishwasher leak that ruined our floor. SERVPRO of South & West Charleston were accurate in their assessment of our needs, thorough in their data collection, and patient in explaining everything. They turned what was a bad situation into a manageable one, with a smile and good humor. We would most definitely recommend them to anyone, and will definitely call them again should the need arise. We recommend them highly!

Could not have had a better experience in what was a very difficult time. The crew responded quickly and helped to save my brand new hard wood floors from being damaged. The guys were polite, knowledgeable, and thorough from beginning to end! Thank you so much SERVPRO of SOUTH & WEST CHARLESTON! YOU ROCK!!!

I wish to commend Gary Hinks and his staff of SERVPRO for the fast and professional service that we recently experienced when a leak was discovered in a hot water heater located in an attic. Gary & his team immediately responded with a cost estimate and time frame as well as details of work to be done. They keep us informed as the remediation progressed. When completed and found to my amazement all to be dry as before the water damage. Great Job! Reasonable Cost! Immediate Response!

I cannot begin to express my appreciation for you and all the members of your SERVPRO team. In the midst of a stressful situation, you stepped in and worked late into the evening to make sure the damage to our home was minimized. Your team was compassionate, hard working and eager to resolve the issues. Please express our gratitude to everyone who worked on our home. We are very grateful for each of you. While I hope we never need water extraction again, if we do, you will be our 1st call.

SERVPRO of South and West Charleston did an outstanding job mitigating the water damage from a faulty refrigerator connection. Not only were they prompt and courteous, they gave knowledgeable insight on how to move forward with repairs. The crew was able to save my hardwood floors from replacement with their advanced drying techniques while using state-of-the-art technology to monitor the entire process. I could not have asked for a better experience during my holiday water damage mishap.

Performance was responsive and excellent with good communication. Prompt service – “I called Wilson at 3:00pm Sunday afternoon, worked commenced at 7:00pm Sunday evening.” Through his excellent service and knowledgeable staff the OSB subfloor was saved, resulting in reduced replacement cost and time of restoration.