Recent Why SERVPRO Posts

We are Cleaning Experts

3/18/2020 (Permalink)

Coronavirus cell with SERVPRO logo SERVPRO is "Here to help" with Emerging Pathogen Cleaning

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of South & West Charleston, 843-823-7400


Charleston Home Covered in Soot and Smoke? Find Out Why SERVPRO Is a Cleanup and Restoration Company of Choice!

1/28/2020 (Permalink)

gray smoke and fire coming under bedroom door When smoke and soot sneak under your bedroom door in Charleston, Call SERVPRO to make it "Like it never even happened."

Resources To Deal With Heavy Residues and Charring From Fire Damage Incidents in Charleston

Sometimes fire damage incidents in Charleston result in massive residue deposits on the surface, especially when the fires burn slowly, thus producing more smoke. Even though the smoke deposits may be less for hotter fires, there is still a disadvantage because the heat leaves more surfaces charred. SERVPRO can help save more items because we have better resources to clean affected areas.

The affected material determines the choice resource to deal with fire damage in your Charleston property. Whenever possible, we first suction up deposits using a portable vacuum with various wand extensions. For shiny surfaces or materials with a glossy finish, abrasive powders can help clean off residues, saving the underlying material. Our SERVPRO technicians apply the powder and rub along the grain when cleaning stainless steel surfaces. For high gloss surfaces, we apply the powders and use damp sponges to rub the residues off. Using sponges ensures that we do not scratch the finish in the process of removing residues.

Blast cleaning is another great solution when cleaning heavy residues or charring from materials. Our SERVPRO technicians use rotary or compressed air blasting equipment that utilize different media, including dry ice pellets, baking soda, and sand, among others to abraid the affected surfaces. We determine the level of agitation needed based on the size of the affected area as well as the type of material. For example, we do not use sand as a blasting medium on finished materials since sandblasting strips off part of the material. However, it is a great choice for unfinished areas such as removing charring on frames or other structural supports. Dry ice pellet blasting can remove layers of soot and carbonized wood without introducing more water and moisture to the affected areas.

We also have Roto machines that can buff, agitate, or polish surfaces using rotating pads or brushes. These machines are particularly useful when cleaning heavy residues from the floor of the affected property. Apart from having the right cleaning resources, our technicians are also highly trained, ensuring we utilize the best approaches to handle the tasks, always following best practices.

Without the right partner, charring and residues may prompt you to throw away your valuables. Call SERVPRO of South & West Charleston at (843) 823-7400 to help by utilizing advanced restoration techniques, "Like it never even happened."

Why SERVPRO Works for Charleston Residents after Water, Storm, Fire or Mold Damages

11/30/2019 (Permalink)

A city lit up at night overlooking a body of water with a bridge.  SERVPRO wants to give you the reasons why we are the best for your Charleston damages.

Charleston residents have no fear, SERVPRO will always be here.

SERVPRO of South & West Charleston is serving this community in all types of property recovery and restoration. Charleston is an area that frequently suffers from devastating storms and Hurricanes. Our roster of technicians carries skillset that covers contracting as well as building maintenance. We provide our workforce with 10 and 30 hour General and/or Construction Industry Training (OSHA.) That means our servicemen and women are capable of restoring your property from the ground up after an adverse weather event or unforeseen flood. Alongside Storm and Water Damage, we run recovery for fire, mold and property reconstruction.


Just this year, millions, if not billions, of dollars worth of storm damage hit Charleston. The fury of Hurricane Dorian led to significant private property harm as well as flash flooding and wind storms. Here at SERVPRO, we run large loss recovery teams with technicians that are expert in restoration of water, flood and storm events which occur in Charleston. Our emergency lines remain open twenty-four hours a day with on-call technicians ready to provide out of hours services. 

As part of storm restoration services, it is vital to inspect and secure the safety of your home. You may find yourselves temporarily relocated if there is moderate structural damage. During this period, SERVPRO technicians can enter your Charleston home to perform essential mitigation tasks that could significantly reduce the expense of your claim. These tasks may include the removal of large quantities of water using gas-powered pumps and truck-mounted extraction units. We can also scope the structure itself to spot fundamental weaknesses. 

Pack-out services run by SERVPRO are not uncommon during flash floods or rainy season. Our technicians take an electronic inventory of your possessions, condition, and location in the home. We then carefully remove these items, reducing the risk of permanent damage from exposure. Using professional movers, our team can store your possessions in a climate-controlled warehouse here in Charleston. One restoration services are complete, and we can pass any paperwork onto your insurer, and return possessions to their original rooms. 


Areas that suffer from adversarial weather conditions need restoration services that focus on water damage in Charleston. Our water restoration technicians (WRT) arrive in trucks with a full stock of pumps, extractors, air movers, and dehumidification equipment. As a restoration service that also caters to Charleston's commercial businesses, we are confident in saying that no disaster is too big or too small for SERVPRO. 

When dealing with property, the recovery speed is an essential part of reducing damage. Prolonged exposure to moisture can cause all kinds of harm to your home, contents, and decoration. SERVPRO knows that one of the most effective means of mitigation is to remove excess moisture, clean, and dry a property as quickly as possible. 

Our first task after the water removal process is complete, is rapid drying. Water can migrate quickly from one area of the home to another. Any structural weaknesses are quickly exploited by substantial volumes of water, which can result in waterlogged wall spaces, flooring, and subfloor. SERVPRO restoration services are adept at structural cavity drying with equipment that does not require removal or permanent damage to the structure itself. Using drying mats or injectidry systems, we can thoroughly dry your home and reduce the likelihood of expensive secondary damage. 


Fires can start from the most innocuous of places. Faulty wiring, malfunctioning electronics, and appliances as well as from human error like leaving on a stove or forgetting to open the flue. Unfortunately, how these property emergencies start does not influence the extent of fire damage in your Charleston home. To make a full recovery, you may need to start the claims process and bring in professional restoration services. 

Often the most severe areas of smoke and soot deposits can be found inside fittings, cabinets, or cavities. The reason is that hot smoke and ash are naturally attracted to cooler surfaces like those found inside of a room. These internal areas can be problematic to restore yourself since they frequently lack protection or finish, which exposes the surface to smoke. In higher pressures, soot can be pushed into the surface itself, becoming odorous and challenging to clean. 

SERVPRO restoration services are available here in Charleston. Our Fire and Smoke Restoration Technicians (FRST) can make accurate assessments of internal cavities by conducting a pre-test. These pre-tests help to inform SERVPRO technicians of the type of equipment needed to make a full recovery. We stock a full range of mechanical cleaning equipment, including sand and soda blasting to remove ingrained soot or smoke. Once complete, your SERVPRO technician can refinish the cabinet interior to a preloss condition. This method can also be beneficial in trapping and reducing malodors.


While most SERVPRO restoration service requirements here in Charleston require immediate attention, mold can often be overlooked. But microbial growth does not disappear by itself. Our restoration services offer precise intervention for Mold Damage in your Charleston home. Using trained assessors and remediators for microbial fungi, SERVPRO can perform tasks that not only remove mold but can also prevent it from coming back. 

Microbial fungi are invisible to the naked eye and a natural part of any indoor environment. However, in the right conditions, these microscopic spores can rapidly reproduce, forming more significant, visible signs of growth known as mold colonies. Like any living organism, mold colonies seek to reproduce themselves, which can result in a small infestation escalating throughout your home in a matter of weeks. By intervening early, you take a crucial step in protecting your Charleston home from widespread infestation. 

A primary challenge in mold remediation of properties is physical barriers. These may include furnishings, fittings, or the walls and flooring of your Charleston home. To rectify the problem, SERVPRO technicians need first and foremost access to the areas of most concern. Accessing these areas may mean performing controlled demolitions or temporary removal of floorboards. We carry out these procedures to not only remove colonies but also to thoroughly dry interior cavities of your home; ensuring mold does not return after the restoration service. 

If your property suffers mold, fire, storm or water-related damages, contact SERVPRO of South & West Charleston at (843) 308-0178. 

To find out more about Charleston, click here

Water Damage in Charleston? Call SERVPRO for Fast and Effective Water Damage Restoration

11/21/2019 (Permalink)

living room, furniture, and electronics under water Water damage happens and its effects are disastrous. SERVPRO is always available to handle your water damage restoration needs.

Five Reasons for SERVPRO When There is Water Damage in Charleston 

Centuries-old cobblestone streets and quaint alleys. Waterfowl habitats. Lush wetlands. Camellias on King Street. She-crab soup. The Lowcountry. These are a few of our city’s legacies along with well-preserved architecture, rich history, hospitable people, and a lifestyle that incorporates our coastal location and harbor inlets. 

High tide and water damage in Charleston has become a constant threat in recent years, instead of the occasional extreme weather events. Though Charleston’s high-tide averages 5.5 feet, our streets can begin flooding when tides reach 7 feet high. Hurricanes often threaten us, but the reality is that it no longer takes severe weather to inundate us with flooding. 

If your home floods, you deserve a partner to see you through the cleanup and restoration. You may have heard of SERVPRO. There are some excellent reasons to call us when you experience water damage: 

  1. Our team of locally owned and operating professionals are your neighbors. We care about Charleston’s history, the land, and the historic preservation in one of America’s oldest cities. 
  1. We start working the minute you call us. Because we live here, we know water emergencies do not always happen during regular business hours. To serve you, our representatives can answer the phone 24/7/365. 
  1. We know you are busy. That is why we handle the initial water damage, cleanup, and complete the restoration of your home, “Like it never even happened.” You won’t have to deal with numerous contractors. You can be confident we are by your side from start to finish. 
  1. Technical excellence is something you can count on with SERVPRO. Our technicians have earned an Institute of Inspection, Cleaning and Restoration Certification in water restoration and applied structural drying. Restoring versus replacement of your contents is just another benefit we do to save your heirlooms and save you money too. 
  1. We work quickly and efficiently. We address immediate damages and losses at your home, and we make it right for you and your family. 

SERVPRO of South & West Charleston knows historic properties. We are proud to serve the area including, West Ashley, Johns Island, and James Island! Count on us to be Faster To Any Size Disaster. Call us at (843) 308-0178. 

More about Charleston.

The Ultimate Guide to Flood Damage Remediation in Charleston With SERVPRO

9/29/2019 (Permalink)

hurricane evacuation route road sign Hurricane season is upon us. Should your home face flood damage from a storm, contact SERVPRO right away for remediation services.

Reliable Help from an Established Local Company: Why SERVPRO is Charleston’s Flood Damage Expert

The severe storms, including tropical systems and hurricanes that can batter Charleston in the late summer and fall, cause significant damage to residential exteriors. Breaches in roofs and siding allow vast quantities of water to invade. Overland flash flooding and storm surge also contribute to flooding. Your home might need substantial repairs and flooding mitigation and remediation. You need to engage a reputable company with roots in our community, why our team is a perfect fit.

Flood Damage Can Have Long Term Consequences

When selecting a restoration company for flood damage in Charleston, you need to be able to address concerns and questions that arise after the work completes. Some contractors make their way from location to location, never setting down roots. If there is an issue with the assessment, the materials used, the products applied, or the quality of the work the contractor should be accessible. We intend to continue to be community business leaders for the long term, why choosing us is a wise move.

Training and Adherence to Industry Best Practices

General and specialized training from the Institute of Inspection, Cleaning and Restoration Certification (IICRC) is the norm for our managers and technicians, why SERVPRO stands head and shoulders over other contractors. The IICRC is an international standards-setting organization, always in the vanguard of efficient techniques and innovative equipment and methodology. 

A Physical Presence with Viable Alternatives for Contents Restoration and Storage

Flood damage often visits severe consequences on the furnishings, household goods, and personal possessions that shared the fury of the storm with your home’s structures and fixtures. Our state of the art production facility is another positive, why SERVPRO can offer comprehensive services during flood recovery. Our team can pack-out items for specialized evaluation and mitigation and remediation attention. Clearing the interior of your home for efficient water removal and drying is a bonus, our on-site team able to work unimpeded to get your home back to preloss condition rapidly.

SERVPRO of South & West Charleston wants to earn your trust and pledges to be here for this year’s storms and many seasons in the future. Call the local flood damage leader at (843) 308-0178.

Click here for more information about the city of Charleston.