The Water Damage Restoration Process

Our Six Step Water Repair Process

When water damage affects your property and your belongings, our trained professionals at SERVPRO of South & West Charleston are ready 24/7 to help. While water damage can occur for a multitude of reasons, whether you are faced with a leaky appliance or flooding because of an intense storm our team is ready and prepared. Water damage can have many levels of severity. Although, SERVPRO of South & West Charleston uses the same six steps to mitigate almost every emergency. If you are curious about learning more about any of these six steps we would be more than happy to speak with you today! SERVPRO of South & West Charleston is ready 24/7 to restore your property. We pride ourselves and our team members on a vast training knowledge and the most specialized equipment available for water damages.

Water or Flood Damage?
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Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

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